How-to videos

0:32

Click Start My Assessment. Next, choose every health area you want to work on.

• How do I start my intake?

0:23

At the lab step, click Upload from device and choose your lab PDF.

• I’m already on testosterone. Can I switch to Keen?
• I have labs from my own doctor. Will they count?

0:15

At the lab step, click I'll upload later. You can add your labs when you have them.

• I’m already on testosterone but don’t have my labs on hand. Can I still start?

0:22

At the ID step, click Select Photo and choose a clear, readable image under 5 MB.

• How do I upload my photo ID?

0:18

If you've never used TRT, choose At Home at the lab step, and we'll send you an at-home lab kit.

• Do I need blood work before I start?

0:23

This page shows the treatment and how it's billed.

• Which plan should I choose?

2:41

This video walks you through your Keen at-home lab kit, from setting it up to sending it back.

• What is the at-home blood test actually like?
• What if the kit sits on my counter for a week?
• How do I get tested?
• How do I get ready for my follow-up blood test?

0:56

Your whole membership, on one screen.

• What’s on the Home screen of the member portal?

0:35

Your plan, next billing date and amount sit at the top. The Default badge marks the card we charge.

• How do I change the card I pay with?

0:25

Open Profile. Update Street address, and House or Apt if you have one.

• How do I update my shipping address?

0:35

Open Billing, then Change plan. You'll see monthly and three-month options, with your current one marked.

• Can I switch between the monthly and 3-month plan?

0:33

Latest results lists each marker with its value, units and range.

• Where do I find my lab results?

0:34

The shipment is on the right, with each step it's been through so far.

• How does it ship, and what does it cost?

0:29

Your upcoming visit has your provider, the date, the time and the time zone.

• How do I book my visit?

0:31

Lab Results holds your lab files, and you can view or download any of them.

• What if my levels change?

0:35

Your contact details and address are at the top. Under notifications, choose texts, billing and health tips.

• Where do I change my password or notification settings?

0:42

Open Labs, then click Order New Lab Kit. Choose At Home or In Person.

• Can I order an extra lab kit between follow-ups?

0:45

Your order shows up in Labs, under Lab Kit Purchase History.

• I ordered an extra lab kit. What happens next?