Accessibility Statement

Overview

Our Commitment to Accessibility

Keen (operated by Keen Meds Inc.) is committed to ensuring that our website, livekeen.co, and the digital services we provide are accessible to all individuals, including those with disabilities. We believe that every person deserves equal access to health and wellness information, telehealth services, and the tools available through our Platform. Accessibility is an ongoing effort, and we continually work to improve the user experience for everyone.

Conformance Standard

We strive to conform to the Web Content Accessibility Guidelines (WCAG) 2.1, Level AA, published by the World Wide Web Consortium (W3C). These guidelines define how to make web content more accessible to people with a wide range of disabilities, including visual, auditory, physical, speech, cognitive, language, learning, and neurological disabilities.

While WCAG 2.1 Level AA is our target conformance level, we recognize that full conformance is an ongoing goal. We are actively working to identify and resolve any areas where our Platform may not yet meet these standards.

Measures We Have Taken

Keen Meds has taken the following measures to support the accessibility of livekeen.co:

• Internal Standards. Accessibility is included as a core consideration in our internal design and development standards.
• Design and Development Practices. We incorporate accessibility best practices into our design, development, and content creation workflows.
• Training. Members of our team receive ongoing guidance on digital accessibility requirements and implementation techniques.
• Periodic Reviews. We conduct periodic reviews and assessments of our Platform against WCAG 2.1 Level AA criteria to identify and prioritize accessibility improvements.
• User Feedback. We actively invite and review feedback from users regarding the accessibility of our Platform and use this feedback to guide improvements.
• Third-Party Evaluation. We may engage qualified third-party accessibility consultants to audit our Platform and recommend improvements.
• Accessibility Features

Our Platform includes the following accessibility features:

• Semantic HTML. We use semantic HTML elements to provide meaningful structure and facilitate navigation by assistive technologies.
• Keyboard Navigation. Core functionality of the Platform is designed to be operable through keyboard input alone.
• Text Alternatives. Images and non-text content include alternative text descriptions where applicable.
• Color Contrast. We aim to maintain sufficient color contrast ratios between text and background elements in accordance with WCAG 2.1 Level AA requirements.
• Resizable Text. Text on the Platform can be resized using standard browser controls without loss of content or functionality.
• Form Labels and Instructions. Form fields include labels, instructions, and error messages designed to be accessible to assistive technologies.
• Focus Indicators. Interactive elements provide visible focus indicators for keyboard users.
• Responsive Design. The Platform is designed to adapt to a range of screen sizes and devices, supporting accessibility across desktop, tablet, and mobile environments.
• Compatibility with Assistive Technologies

livekeen.co is designed to be compatible with the following assistive technologies:

• Screen readers (including NVDA, JAWS, and VoiceOver)
• Screen magnification software
• Speech recognition software
• Keyboard-only navigation
• Operating system accessibility features (such as high contrast modes and display accommodations)

We develop and test our Platform using a combination of modern browsers (including the current and previous major versions of Chrome, Firefox, Safari, and Edge) and assistive technology pairings. Accessibility may vary when using older browsers or less common assistive technology configurations.

Known Limitations

While we work to ensure that livekeen.co meets WCAG 2.1 Level AA standards, some areas of the Platform may have known accessibility limitations, including:

• PDF Documents. Some downloadable documents may not yet be fully accessible. We are working to remediate these documents and will provide accessible alternatives upon request.
• Third-Party Content. Certain components of the Platform rely on third-party services (including payment processors, telehealth video tools, and laboratory service integrations) whose accessibility is managed by those third parties. While we select service providers with accessibility in mind, we cannot guarantee full conformance of third-party content.
• Legacy Content. Older content or pages may not yet have been updated to meet current accessibility standards. We are prioritizing the remediation of legacy content.
• Dynamic Content. Some dynamically generated content or interactive features may not yet fully conform to all WCAG 2.1 Level AA success criteria. We are actively working to improve accessibility in these areas.

We document known accessibility issues as they are identified and prioritize remediation based on the severity of the barrier and the impact on users.

Third-Party Content Disclaimer

livekeen.co may contain links to or integrations with third-party websites, services, and applications that are not owned or controlled by Keen Meds Inc. This includes but is not limited to payment processing services, telehealth consultation tools, laboratory service portals, and analytics providers. We do not control the accessibility practices of these third-party services and are not responsible for their content or compliance with accessibility standards.

We encourage users to contact the respective third-party service providers directly with any accessibility concerns related to their platforms.

Ongoing Efforts

Keen Meds is committed to the continuous improvement of accessibility across our Platform. Our ongoing efforts include:

• Incorporating accessibility requirements into the design and development lifecycle for all new features and content.
• Conducting regular accessibility audits and testing, including both automated and manual evaluation methods.
• Monitoring and adopting updates to accessibility standards and best practices as they evolve.
• Training our team on current accessibility guidelines and techniques.
• Responding promptly to accessibility feedback and incorporating it into our improvement roadmap.
• Evaluating third-party tools and integrations for accessibility before adoption.
• Feedback and Contact Information

We welcome your feedback on the accessibility of livekeen.co. If you encounter any accessibility barriers, have difficulty accessing any part of the Platform, or have suggestions for how we can improve accessibility, please contact us using any of the following methods:

Email: support@livekeen.co

General Questions: ask@livekeen.co

Mailing Address:

• Keen Meds Inc.
• Attn: Accessibility
• 1550 Wewatta Street, Suite 200
• Denver, CO 80202

We aim to respond to accessibility feedback within five (5) business days. When you contact us, please provide the following information to help us investigate and resolve the issue:

• A description of the accessibility barrier or difficulty you experienced.
• The URL or page where the issue occurred.
• The assistive technology or browser you were using (if applicable).
• Your preferred method of contact so we can follow up with you.

If you are unable to access any content or feature of the Platform due to an accessibility barrier, we will make reasonable efforts to provide the information or service to you through an accessible alternative.

Enforcement and Complaint Procedures

If you are not satisfied with our response to your accessibility concern, you may file a complaint with the appropriate regulatory body. In the United States, the following resources may be helpful:

• U.S. Department of Justice, Civil Rights Division — Information on the Americans with Disabilities Act (ADA): www.ada.gov
• U.S. Department of Health and Human Services, Office for Civil Rights — Complaints related to healthcare accessibility: www.hhs.gov/ocr
• Related Policies

This Accessibility Statement should be read in conjunction with our other policies, including:

• Terms and Conditions
• Privacy Policy
• About This Statement

This Accessibility Statement was prepared on March 1, 2026, and applies to the website livekeen.co, operated by Keen Meds Inc., a Delaware corporation.

We will review and update this statement periodically to reflect changes to our Platform, accessibility improvements, and updates to applicable standards and regulations.